Cancellation Policy
You are able to cancel until the order is packed and handed over. This page explains that window and what comes after it.
Payment is taken and the order joins the picking queue at New Golden Greetings. From that moment until packing begins, cancelling is straightforward.
Use +1 212-647-9897 or help@goldengreetings.shop and give us your order number. Unpacked orders are cancelled and refunded to the original payment method within 5 to 10 business days.
After the carrier has collected, cancellation is no longer possible. Refuse the delivery or use the returns process, and the refund is issued when the item is back.
Orders we cancel
Occasionally the cancellation is ours – stock shortfall, a mistaken price, or an undeliverable destination. We set out why and refund everything paid.
Changing an order instead of cancelling
Quantity changes, item swaps and address corrections are a phone call to +1 212-647-9897, not a cancellation. Before packing, amending is faster and keeps the order live.