Frequently Asked Questions

How long will my order take?

Handling at New Golden Greetings runs 1–2 business days and transit 3–7, so 4–9 business days in total, with tracking emailed the moment the parcel is scanned.

How much is shipping?

New Golden Greetings charges a flat $5.50 for US delivery, waived on orders of $35.00 and over.

Do you ship outside the United States?

No: the New Golden Greetings carrier account covers US addresses only.

Can I collect my order from the shop?

Web orders from New Golden Greetings go out by carrier, while in-person buying happens at 464 Hudson St, New York, NY 10014, United States during Mon-Sat: 8:00 AM-6:30 PM | Sun: 8:00 AM-5:00 PM.

What can I pay with?

Card payment is available at New Golden Greetings, together with Afterpay, Klarna and WeChat Pay, processed entirely by the payment provider.

Can I return something?

Within 30 days of delivery New Golden Greetings will take an unused item back in its original packaging; a mistake of ours carries a prepaid label. See the Refund and Returns Policy page for the conditions New Golden Greetings works to.

How fast are refunds?

New Golden Greetings turns refunds round within within 5 to 10 business days after we receive the returned item of the return being checked in; statements take a little longer to catch up.

Can I cancel an order?

Write quickly and New Golden Greetings can stop the order before picking; after that point it is a return like any other.

Is my payment secure?

New Golden Greetings sees a confirmation and the last four digits, never the card number itself.

How do I reach a person?

A person at New Golden Greetings reads help@goldengreetings.shop and answers within 1 business day, or pick up the phone: +1 212-647-9897.

Still stuck?

New Golden Greetings
464 Hudson St, New York, NY 10014, United States
Phone: +1 212-647-9897
Email: help@goldengreetings.shop
Hours: Mon-Sat: 8:00 AM-6:30 PM | Sun: 8:00 AM-5:00 PM