Refund and Returns Policy
You have 30 days from delivery to return most purchases. This page tells you what is eligible and what the steps are.
How to return something
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Email us
Contact help@goldengreetings.shop inside 30 days of the parcel arriving, with the order number and the item name.
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Wait for instructions
We respond inside one business day with the address and any note particular to that product.
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Send it back
Use the original packaging, post to the address we provide, and keep hold of your postage proof.
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Refund
When it arrives and we have looked it over, the money returns to your original payment method in 5 to 10 business days.
Condition we can accept
A return has to be unused, in the packaging it arrived in, and resaleable. Items that have been opened or used fall outside this.
Who pays for the return
Return costs fall to you for a change of mind, and to us where the item was defective, damaged in transit or not the one ordered. Original shipping is only refunded in the latter cases.
Items we cannot take back
- Items opened, used, cut or adapted in any way, as resale is then impossible.
- Items sent once the 30-day return period has run out.
- Items that come back incomplete or stripped of their original packaging.
Faulty or wrong item
Wrong item or defective goods are treated separately. Email help@goldengreetings.shop and both the return postage and the original shipping come back to you.
Refund process
Email help@goldengreetings.shop, quote the order number, and tell us what you want to return. Instructions follow within one business day. Once we have the item and have checked it, the refund goes back to your original payment method within 5 to 10 business days.